Frequently Asked Question
PaperSave: Invoice Won't Open or Has Error About Invalid Parameters
Last Updated 7 years ago
Situation:
You receive an error when you click on a PaperSave invoice approval link. One common error is:
"The Workflow QueueItem Review feature has been initiated with an invalid set of parameters for the entry point."
or the link prompts you to download something.
Solution:
PaperSave requires Internet Explorer. If Internet Explorer isn't your default browser, you can perform the following steps to view and approve PaperSave invoices:
You receive an error when you click on a PaperSave invoice approval link. One common error is:
"The Workflow QueueItem Review feature has been initiated with an invalid set of parameters for the entry point."
or the link prompts you to download something.
Solution:
PaperSave requires Internet Explorer. If Internet Explorer isn't your default browser, you can perform the following steps to view and approve PaperSave invoices:
- Right click on the Click Here of "Click here to Review or Work the following item in your Queue" in the PaperSave email notification
- Chose Copy Hyperlink
- Open Internet Explorer from the Start Menu. (If you don't have a shortcut, click Start, then type Internet Explorer to search for it in your programs list.)
- Clear the contents of the address bar
- Right click and chose paste
- Hit Enter to launch PaperSave