Bushnell Help Desk

Click on the category to browse FAQs.

BeaconLearning Faculty (77)

Guides for faculty members.

Accessibility - Basics/Online Course Content

Accessibility - Quiz User Overrides for Extra Time

Adjust Course Upload Size

Annoucements - Basics

Assignment - Basics
BeaconLearning Students (13)

'How to' articles for BeaconLearning Students

Beacon Learning - Sync Moodle Calendar

BeaconLearning - Moodle Mobile Assignment Upload

BeaconLearning Video Tutorials

BigBlueButton - Presenter

BigBlueButton - Set Your Status
Bushnell Account Help (5)

Guide's to Account Help

How do I view and/or print an unofficial Transcript?

How to reset Bushnell Password?

How to Submit a Help Ticket

New Faculty/Staff Account Creation

Transcript Request FAQ
Campus Applications (13)

Goldmine, BBSIS, ERP, Jabber, etc

Budget Managers: Invite to Financial Edge NXT

Campus Closure Tips

Goldmine Email Settings

How To Add an Adoption on FAST (ecampus)

How to Approve Invoices
Classroom Technology (3)

Guide to Classrooms

How to setup my classroom.

How to Use Classroom Technology

Using Virtual Classroom Technology
Jenzabar for Staff/Faculty (12)

Guides to Jenzabar for Staff/Faculty

How/When do I submit a Jenzabar Ticket?

Izenda7 User Account Set Up & SSO

J1Desktop - Basics

J1Web - Faculty Basic Navigation/Class Roster

J1Web - Grading
Mac (2)

Tips & Tricks for Mac's

How to Map a Network Drive on a Mac

Resolving kernel panic on a MacBook
MBA (6)

Knowledgebase articles specific to MBA students

How do I access my classes?

How do I navigate BeaconLearning?

How do I read the gradebook?

How do I turn in an assignment?

How do I use the Discussion Tools?
Microsoft Office (14)

Tips & Tricks for Office

Adding a Channel for your Course on Stream

FindTime Add In For Outlook

How to Access Any Office 365 Application

How to setup Multi-Factor Authentication?

Setting up a Meeting in Teams
My.Bushnell Guides - Students (13)

Guides to My.Bushnell

Add or drop classes

Changing address in My.Bushnell

Course Evals?

Grant/Define FERPA Permissions

How Do I Register For Graduate Classes?
Outlook: Email and Calendar (17)

How to's for Email and Calendars

Adding Bushnell Email to Outlook on a Personal Computer (Office 365)

Adding Bushnell Email to your Android Phone (Office 365)

Adding Bushnell Email to your iPhone/iPad (Office 365)

Attachments: Something went wrong connecting to OneDrive

Checking Your Bushnell Email for the First Time
Phones (6)

Campus desk phones, cell phones, and other.

Add the GoToConnect Chrome extension

How Do I Access my Voicemail?

How Do I Forward a Voicemail?

How Do I Set My Voicemail Greeting?

Monitoring Data Usage on iPhone & Android
Printing and Faxing (11)

Printing, Scanning & Faxing Issues

Add Money to Your Bushnell Print Account

Campus Printers

Copier Authentication

Email to Print on Campus (Wireless Printing)

Find Me Printing (Campus Wide Print Release)
Remote Work FAQ (2)

Tips and Tricks for Working Elsewhere

Get Started/Create a Team in Microsoft Teams

How can I hold a meeting with my Team?
Scope of Support (3)

FAQs regarding what Media Services/Help Desk will and will not support.

What kind of events will Media Services provide service for?

What Media equipment is available for reservation?

Will Media Services support an event without a ticket?
Software (1)

Downloadable software

Downloading Office 365 Applications on up to 5 Computers (Mac and Windows)
Web Browsers (4)

How to's for Web Browsers

Clearing your browser's cache

Enable Cookies in Internet Explorer 11

How to Have Chrome Ask Where You Want to Download Files

Removing Toolbars from Google Chrome
Windows (1)

Tips & Tricks for Windows

How to Map a Network Drive for PC
Wireless (5)

Wireless Documentation

Wireless Connection for Android

Wireless Connection for Mac

Wireless Connection for Streaming, Gaming or "Internet of Things" Devices

Wireless Connection for Windows

Wireless Connection on iPhone & iPad

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