Frequently Asked Question

Virtual Classrooms

As of Summer 2020, virtual classroom capabilities have been added to L203, S100, and M112.

Stewardship

• Please only turn the system off if you are teaching the last class of the day.
• Sanitize all hard surfaces following each class, including touch panels, microphone body packs, and the teacher’s pendant.
• When you are finished using the microphones, neatly coil the lapel mic and make sure the microphones are seated correctly in the charging dock:
  • Red light = Charging correctly
  • Yellow light (may be blinking) = NOT charging
  • Green light = Fully charged

New additions

• Touch Interface:
  • From the touch panel, you can power the entire AV system on and off (including cameras and projectors), mute the microphone and projectors, change inputs between Desktop and HDMI for laptops, and change between camera angle presets

• Cameras: 
  • Front and back of classroom for teacher and class views. There are presets for the camera positions in the "Camera" tab of the touch panel.
  • L203 has a "teacher's pendant" that makes the camera in the rear of the room follow the speaker. It has not been stress tested, but is an option.

• Microphones: 
  • L203, S100, and M112 all have microphones for the teacher. They may be lapel or handheld; feel free to use what you see available.
    • L203 has ceiling mics to pick up classroom conversation
    • M112 has microphone "pucks" per each piano keyboard row
    • S100 teacher microphone will only go to the online classroom, not the physical classroom
  • The microphone should turn off automatically when placed in the charging dock, and on again when removed from the dock. No need to change on/off settings on the microphones themselves.

Setting up Audio and Video preferences

Open whichever platform you're using for your virtual classroom (Teams, BigBlueButton, Zoom, etc). Audio and Video preferences will be located in your Settings.

• Set the Audio to the following settings:
  
  • Microphone: "Shure P300"
  • Speakers: "Extron Scaler D"

• Set the Video to the following settings:
  • Camera: "EasyIP Decoder" (try "Quick USB" option if "EasyIP Decoder" isn't working)

Recording Classroom Sessions

Record online sessions as normal. The new devices do not affect recording.

Troubleshooting

• I can't hear anything from the microphones. (Physical classroom)
  • Make sure the microphone is on and fully charged.
  • Unplug and re-plug the USB in the front of the computer unit to make sure it is correctly seated.
  • Restart the computer unit. If it still doesn't work,
  • Restart the AV system from the touch panel. Wait for everything to fully power down before turning it back on.

• The students online can't hear anything from the microphones / The students online can only hear the classroom microphones. (Virtual classroom)
  • Make sure the microphone is on and fully charged.
  • Go to your online platform's settings, and make sure the microphone is set to "Shure P300".
  • Unplug and re-plug the USB in the front of the computer unit to make sure it is correctly seated. Check your audio settings again.
  • Restart your online platform.
  • Start a Test Call in your online platform (ex. BigBlueButton Echo Test Room). If it still doesn't work,
  • Restart the computer unit. If it still doesn't work,
  • Restart the AV system from the touch panel. Wait for everything to fully power down before turning it back on.

• The camera(s) isn't working.
  • Go to your online platform's settings, and make sure the camera is set to "EasyIP Decoder".
  • Unplug and re-plug the USB in the front of the computer unit to make sure it is correctly seated. Check your video settings again.
  • Restart your online platform. If it still doesn't work,
  • Restart the computer unit.
  • Restart the AV system from the touch panel. Wait for everything to fully power down before turning it back on.

(IT Workers: see the wiki for more in-depth details)