Frequently Asked Question

How/When do I submit a Jenzabar Ticket?
Last Updated 3 months ago

In-House IT Staff can answer assist with:

  • Software access & permissions
  • Report building/SQL questions
  • Data locations
  • Bushnell database usage
  • Items in the database that affect multiple departments
  • Things that aren't working correctly (although this may lead to a Jenzabar ticket as well)

You may want to submit a ticket to Jenzabar when you have a question about:

  1. In-depth module specific Software functionality
  2. Best practices
  3. Things that aren't covered in the Bushnell Wiki or software help system

To submit a Jenzabar Ticket:

  1. Log in to https://www.myjenzabar.net/ics
    1. This account is not your bushnell account
    2. If you do not yet have an account, request one here: https://www.myjenzabar.net/ics/Portal_Homepage.jnz?portlet=Sign_Me_Up
  2.   Click Support in the top menu
  3. Click the link for Customer Support Portal
  4. Log in again with your MyJenzabar credentials
  5. Click "Add a Support Call" in the left menu
  6. Fill in the details
    1. Urgency: Do not select high unless the system is down 
    2. Impact: Typically department
    3. Product: Click the magnifying glass, then the search button. This will show you all the categories. Generally, this is your module area. For example: J1 AV SAAS is advising support
    4. Fill out summary and details. You can paste screenshots as well.
  7. Click Submit

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