Frequently Asked Question

In-House IT Staff can answer assist with:

• Software access & permissions
• Report building/SQL questions
• Data locations
• Bushnell database usage
• Items in the database that affect multiple departments
• Things that aren't working correctly (although this may lead to a Jenzabar ticket as well)

You may want to submit a ticket to Jenzabar when you have a question about:

1. In-depth module specific Software functionality
2. Best practices
3. Things that aren't covered in the Bushnell Wiki or software help system

To submit a Jenzabar Ticket:

1. Log in to https://www.myjenzabar.net/ics
   1. This account is not your bushnell account
   2. If you do not yet have an account, request one here: https://www.myjenzabar.net/ICS/Welcome.jnz?portlet=Remote_Content
2.   Click Support in the top menu
   
3. Click the link for Customer Support Portal
4. Log in again with your MyJenzabar credentials
5. Click "Add a Support Call" in the left menu
6. Fill in the details
   1. Urgency: Do not select high unless the system is down 
   2. Impact: Typically department
   3. Product: Click the magnifying glass, then the search button. This will show you all the categories. Generally, this is your module area. For example: J1 AV SAAS is advising support
   4. Fill out summary and details. You can paste screenshots as well.
7. Click Submit