Frequently Asked Question

Multi-factor Authentication (MFA) means that when you sign in to Office 365 and various other websites, you'll be prompted for your Bushnell password AND a second verification. This second verification could be a code in a phone call, text, app notification or other option. We recommend using the app.

1. On your cell phone, download the app "Microsoft Authenticator".
2. On a different device, go to https://aka.ms/MFASetup in a browser (sign in with your Bushnell email).
3. In the drop-down menu, select "Mobile app", then "Receive notifications…".
   1. If you prefer not to use the app for whatever reason, select your preferred method instead of "Mobile app" and follow the on-screen prompts. You can then ignore the rest of these instructions.
4. Back on your phone, select "Scan a QR Code".
1. If you don't see this, click "+" in the upper right corner, then "work or school account", then "Scan a QR Code".
5. Back in the browser, select "Set up". A QR Code will appear. Scan it with your phone's app.
6. In the browser, click "Next". On your phone, you should get a pop-up asking you to approve.
7. Tap "Approve".
8. The next screen asks you to enter a phone number in case your app has a problem. This is optional, but we recommend it. 
9. Select "United States" area code and type in your phone number. When you click "Next" you should receive a text message. Enter the code. It will think for a few seconds and let you know if it works.

That's it! In the future you when you are prompted to authenticate, just unlock your phone and hit "Approve". We recommend you check the "Remember me for 180 days" check box to remember you for that service on that computer for 180 days.

Troubleshooting

If the app was incorrectly set up, it may have problems getting it to work. Try the following if you are having trouble:

1. In your app, if you see an account listed on the main screen, tap on it.
2. Tap on the gear in the upper-right corner
3. Remove account from the app.
4. Then, go through the above steps starting with #2.

Also, note that the QR code will time out if you take more than a minute or so to scan it. If so, go back and click "Set up" again.

If you can't set up the text message option, make sure you are entering the right code. See image below - the code is in the message, not the number on the top.