Frequently Asked Question

Usually, we hear that a Bushnell user received an email from an off-campus address that was supposed to have an email attachment. Instead, a winmail.dat file is attached, or a text file saying that the FireBox has stripped the attachment. Unfortunately, the attachment never left the sender's mail server due to Outlook formatting the message as Rich Text/TNEF.

The sent attachment is not recoverable on Bushnell's end (we never received it), but the sender can be provided with these instructions to ensure that Outlook formats messages correctly going forward:

1. Open Outlook Desktop
2. Click on File located in the upper toolbar.
3. Select Options
4. Select the Mail category on the left
5. Now, under Compose messages, ensure the HTML or Plain Text option is selected for the Compose messages in this format.
6. Further down the same page, under Message format, set When sending messages in Rich text format to Internet recipients to Convert to HTML format
7. Click OK to finish.