Frequently Asked Question

If you have permission to open a shared mailbox, you may also send mail from that shared mailbox.

Outlook Desktop:

1. Click New Email
2. Click the From dropbox
3. Choose Other E-mail Address
4. Enter the address of your shared mailbox
5. Click OK
6. Each time you compose a message, click the From button to chose which account to send from
7. Test this functionality to ensure that permissions are properly set up.

Outlook Web Access:

1. Click New message
2. Click the three dots to the right of Discard
3. Click Show From
4. Click From
5. Choose Other E-mail Address
6. Enter the address of your shared mailbox
7. Click OK
8. Each time you compose a message, click the From button to chose which account to send from
9. Test this functionality to ensure that permissions are properly set up.